- Reboot your machine
- Re-image your machine
The first suggestion cures 75% of all issues and everyone (these days) should know to try that before calling in. The second suggestion, however, is like nuking a city to deal urban blight.
Stil, it sounding better after reading about the tech problems of Russia's latest batch of accused spies in the US. Imagine being forced to us an Asus EE PC and having to wait months for desk-side service? The article is BoingBoing and it's hilarious.
Moscow: A long way to go for tech support