Wednesday, October 12, 2011

I want my 10.7.2 and iOS5. Where are they?

Tuesday, October 11, 2011

The IBM CMO study is out now. 1700 CMOs across 64 countries. http://ping.fm/jN9zb

Monday, October 10, 2011

Skype-to-Skype works well, but at least 50% of skype-to-landline calls end with "I can't hear you..."
Urban etiquette warfare. I love it. http://ping.fm/FyspC
What I love about Silicon Valley: larger than life CEOs throwing down over how the world will change. Up next: cloud fights! http://ping.fm/3eaU5
One day until IBM releases results on the IBM CMO Study. Hundreds of CMOs surveyed so true data-driven results.

Friday, October 07, 2011

Just saw preview of IBM's CMO study - data and insight will be great. Over 100 electronics CMOs included. Results Oct 11. IBMCMOStudy

Thursday, October 06, 2011

I've had 9 hours sleep for the first time in 3 weeks, breakfast and a strong cup of coffee. Feeling human again.

Wednesday, October 05, 2011

A huge loss to the world. http://ping.fm/Ms0MP

Monday, October 03, 2011

Heathrow Terminal 5: noisy and crowded. Not my first choice for work location!

Friday, September 30, 2011

IBM commits $3.6 billion to drive chips to 14nm, staying at the top of the industry. http://ping.fm/tbQTC

Thursday, September 29, 2011

Wednesday, September 28, 2011

An era ended when Steve Jobs retired from Apple but thank goodness we all still have Jeff Bezos at Amazon.
Today, Narita -> Incheon on United. People say Haneda is closer, but with the Narita Express makes NRT pretty easy.

Monday, September 26, 2011

Lower temperatures and the end of Setsuden have made Tokyo more livable this week. Good New York times article too. http://ping.fm/3yZ53
Oops, wrong link to the FT article. Here's the correct one. http://ping.fm/T2nn9
Goes nicely with an in-depth article on what's driving Hactivism from the Financial Times (no paywall) http://ping.fm/sfU0O
Excellent primer on digital threats from IBM just published. http://ping.fm/HMJzv

Sunday, September 25, 2011

Off to Tokyo. United 881 today, this time from Chicago. Mild hangover from wedding reception. Need coffee.

Friday, September 23, 2011

Ugly moments in the debate last night. http://ping.fm/S23lo
Met Whitman supports Proposition 8, banning Same Sex marriage. http://ping.fm/VJhIH

Thursday, September 22, 2011

Heading to the heartland for the weekend - off to Peoria.

Wednesday, September 21, 2011

You read the powerpoint. Now watch the movie. My presentation from PVSEC, straight to video! http://ping.fm/vBtk6
Props to my friend Mark Leno for giving us some of our privacy back. http://ping.fm/CFCwU
Sleepless night. Woke up, starting thinking about work. Cannot fall back asleep. Gave up at 2:20am.

Tuesday, September 20, 2011

Jill Puleri, IBM's Retail lead - very funny and insightful today. She knows we want skinny jeans, but shouldn't wear them.
Its so cute how they still sell paper books and magazines in airports.
Its so cute how they still sell paper books and magazines in airports.
It's official today: Don't Ask Don't Tell is history.
San Diego today (day trip) for the Smarter Commerce summit.

Monday, September 19, 2011

Awesome guide to social media. http://ping.fm/pOXIO
Secret lameness in Pandora's new HTML5 UI exposed: it still has elements of Flash and doesn't run without Flash. Ick!
Companies that invest in social business get a great ROI. New data from IBM. http://ping.fm/Ux4Dr
Heard on the street: "I refuse to believe that corporations are people until Texas executes one."

Friday, September 16, 2011

Mandatory workouts in IBM meetings? Yes!
Mandatory workouts in IBM meetings? Yes!

Thursday, September 15, 2011

Philips R+D chief talks skills and people strategy in Shanghai.
Philips R+D chief talks skills and people strategy in Shanghai.
Shanghai! Speaking today at IBM's global HR & diversity conference here.
Shanghai! Speaking today at IBM's global HR & diversity conference here.
My favorite financial commentator Barry Ritholtz on Wall Street analysts - they're useless! http://ping.fm/uXdnz

Wednesday, September 14, 2011

NH1259 - Haneda to Shanghai

Tuesday, September 13, 2011

Azusa 9, Tokyo to Nagano
Azusa 9, Tokyo to Nagano

Saturday, September 10, 2011

This is what happens when you watch Fox news. http://ping.fm/MjeCy

Thursday, September 08, 2011

The end of an era: no more Starbucks coffee on United. :(
UA901 to San Francisco

Wednesday, September 07, 2011

River cruise of Hamburg to finish our PVSEC showing.
River cruise of Hamburg to finish our PVSEC showing.

Tuesday, September 06, 2011

KL1781 back to Hamburg from Amsterdam

Monday, September 05, 2011

KL1667 to Amsterdam
SK3666 from Hamburg to Stockholm

Sunday, September 04, 2011

ICE890 Berlin -> Hamburg

Saturday, September 03, 2011

Tablets and smartphones everywhere at HTC.
Tablets and smartphones everywhere at HTC.
Net TV enabled by IBM at the Philips booth.
Net TV enabled by IBM at the Philips booth.
Panasonic is showing home fuel cells and solar power gateways.
Panasonic is showing home fuel cells and solar power gateways.
Panasonic goes on a fitness kick.
Panasonic goes on a fitness kick.
No connections at Sony.
No connections at Sony.
Hands on with Sony's new tablets.
Hands on with Sony's new tablets.

Friday, September 02, 2011

Hands on with Samsung's new note-taking phone.
Hands on with Samsung's new note-taking phone.

Thursday, September 01, 2011

Another perfect Berlin morning run. Spotted a fox in the park too.
Germany's economy minister talks Smarter Planet.
Germany's economy minister talks Smarter Planet.
IBM acquisition engine revs up again. Today's second buy: Algorithmics.
On the Red Caroet with Miss IFA 2011
On the Red Caroet with Miss IFA 2011
S+D guys all dressed up
S+D guys all dressed up
Coverage of Samsung's IFA press conference. http://ping.fm/i5RgI
Pens are everywhere. Writing is the past & future of input. Samsung launches new phone designed for pen input.
IBM IFA booth under construction.
IBM IFA booth under construction.

Wednesday, August 31, 2011

Swisscom: can you keep my Internet up and running for more than 30 mins at a time?
Perfection achieved. Amazing run on a perfectly cool Fall morning through the deserted streets of Berlin. Wow!
DoJ showing signs of life, plans to block T-Mo merger. http://ping.fm/jhWYq
IBM buys crime-prevention software company for smarter, safer cities. http://ping.fm/hjvlb
How much does LH value *Gold passengers? Back row, middle seat.
How much does LH value *Gold passengers? Back row, middle seat.
My good friend Krish Dharma has written a great article on cloud strategy in product development. Check it out online: http://ping.fm/Ny8S2 -technology-082611/
UA930 to LHR, then on to Berlin for IFA

Friday, August 26, 2011

Hotels should not show overtly political programming (Fox news) in the lobby if they value their customers.

Thursday, August 25, 2011

Morning hike on Kenai-Cook inlet.
Morning hike on Kenai-Cook inlet.

Tuesday, August 23, 2011

All smiles before a 32 mile ride.
All smiles before a 32 mile ride.

Sunday, August 21, 2011

Glacier hike.
Glacier hike.
On top of the world.
On top of the world.

Friday, August 19, 2011

Daniel relaxes and enjoys his first day of vacation in Alaska.
Daniel relaxes and enjoys his first day of vacation in Alaska.

Wednesday, August 17, 2011

It will always be better to be lucky than smart, but hard work makes you both smart and lucky.
United 299 JFK to SFO. Late. Very late.

Monday, August 15, 2011

If Goog is going to buy Moto then maybe Apple should buy T-mo? http://ping.fm/QQbDK
Will Google's acquisition of Moto help Android or scare off Samsung and other partners? http://ping.fm/3mUij

Sunday, August 14, 2011

United 297 to JFK.
It's Sunday at 10pm and half the IBMers I know are online responding to email. I'd tell them all to get a life but I'm the one emailing.

Saturday, August 13, 2011

Gnocchi and Fried Green Tomatoes at the Mayfield Bakery Cafe.
Gnocchi and Fried Green Tomatoes at the Mayfield Bakery Cafe.

Tuesday, August 09, 2011

SFO has an exhibit on the golden age of TV with classic TVs and this collection of remotes.
SFO has an exhibit on the golden age of TV with classic TVs and this collection of remotes.
Lack of product innovation hurting wireless. Great viewpoint here. http://ping.fm/4kIdK
Key insight into health & social networks may not be true: maybe you can't catch obesity. http://ping.fm/EzvY2

Monday, August 08, 2011

Paul Krugman on S&P downgrade in the New York Times. http://ping.fm/kxZNE
Brilliant geographically accurate view of London's underground network. http://ping.fm/KUaAo

Sunday, August 07, 2011

Kickstarter, profiled in depth. More evidence of why the New York Times smokes the Journal these days when it comes to biz news. http://ping.fm/idxfl
I love Pret-A-Manger, one my favorite fast food places. New York Times today has a great article on their business model http://ping.fm/VwIXa

Friday, August 05, 2011

The one thing you cannot have on Friday evening

Wednesday, August 03, 2011

Tuesday, August 02, 2011

Plan for tomorrow: I'm biking to all meetings. The car stays at home.
Studios win first round against Zediva, but it's not yet game over. Rulings + appeals could take up to 2 years. http://ping.fm/Jexgx

Saturday, July 30, 2011

So I've tried spotify and I don't understand the fuss. Expensive and lacking the discovery that comes from Pandora. Meh...

Friday, July 29, 2011

UA852 NRT >> SFO. Going home.

Wednesday, July 27, 2011

Nozomi 122 back to Tokyo.
Nozomi 122 back to Tokyo.
Nozomi #1 to Shin-Osaka.
Nozomi #1 to Shin-Osaka.

Tuesday, July 26, 2011

Why is the economy weak? Because recoveries from financial crises take longer than regular recessions. http://ping.fm/ASdYm
How patents are destroying our economy. http://ping.fm/WFQIR

Monday, July 25, 2011

Haneda. 4.23am. Its early. Inbox empty. Outbox full. Very tiring flight.
Muir Beach on Sunday morning. Kiddies.
Muir Beach on Sunday morning. Kiddies.

Sunday, July 24, 2011

NH1005 - LAX to HND. Redeye to Tokyo.
Day 3 on OS X Lion. CPU usage, Spotlight back to normal, automated backup 95% done. Early adopter pain subsiding.

Friday, July 22, 2011

More badness from the US Chamber of Commerce, fake business lobbying group http://ping.fm/C955u

Tuesday, July 19, 2011

Can you repeat the question? My brain was switched off when you asked it.
Interesting: IBM Research says a typical mobile tablet has makes use of 4-10,000 patents! Wow.

Monday, July 18, 2011

UA818 to Chicago. Better late than never.
IBM delivers a great Q2 despite slowing economy. http://ping.fm/gxdsY

Friday, July 15, 2011

Off to Haneda for JL 02 back to San Francisco.

Wednesday, July 13, 2011

Save the Date: IBM is going solar! We'll be at PVSEC (Photovoltaic Solar World) in September! http://ping.fm/HqEYA
We're just at the front end of massive new wave of globalization from eCommerce. http://ping.fm/LKzPq

Monday, July 11, 2011

At SFO, going to Tokyo-Haneda on JAL 001.

Tuesday, July 05, 2011

Monday, July 04, 2011

Time required for iTunes to sync my media: 45 seconds. Time needed by the Blackberry Media Manager - 45 minutes & counting!
Miracles can happen. Lufthansa finally stops charging for Internet in their lounges. I think I see I pig taking off out the window.

Sunday, July 03, 2011

If this is advertising, let's forget programming and just watch ads. http://ping.fm/wUsWC
United 926 to Frankfurt and the United 9070 to Stockholm.

Saturday, July 02, 2011

Road trip. San Francisco here we come.
Road trip. San Francisco here we come.

Thursday, June 30, 2011

United 504 to Dallas.
Sony blames "Freetards" for hacking event. http://ping.fm/1MIsd

Wednesday, June 29, 2011

Speaking this afternoon on the Connected Home at the Connections Conference in Santa Clara. http://ping.fm/KArxP

Tuesday, June 28, 2011

Facebook hires Sony playstation hacker. http://ping.fm/Jc8Kk

Monday, June 27, 2011

Hollywood's "Economic Model" - Heads We Win, Tails You Lose. http://ping.fm/nlJb1
I'm tired of "inspecting" stuff, but I'm learning that if it isn't inspecting, it's probably not getting done.

Friday, June 24, 2011

Four Ways Analytics Will Transform Enterprises

The surge of investment in business analytics and optimization (BAO) has gone far beyond a CIO fad.  But while the adoption of BAO has been widespread, we're still in the early stages of seeing how widespread use of BAO will change enterprises.  


Really Big Data...An IBM System 360 (Photo from Cote, Flickr, cc)

Today, BAO is something extra.  A shiny new toy.  A source of new insight into existing business processes.  But the revolution that is coming from BAO is far from finished.  I believe there are four ways that BAO will reshape the enterprise before this transformation is over:

1. BAO won't just inform business process, it will change nearly every business process.

  • Changes will not be radical, but they will impact every single process in the enterprise
  • Plan Do Check Act (PDCA) is already a well established concept in my business process environments.  Widespread use of BAO will make it much easier to do the "Plan" and "Check" components.  That could contribute to changes in business processes in two ways:
  1. Speed it up.  More and tighter loops around PDCA, expectation for significantly faster cycle times
  2. More focus on outliers.  It will be much easier to see where the process isn't working, and this could lead to greater focus on exception management.


2. BAO will significantly improve the resilience of enterprises to shocks.

  • One of the most interesting things about BAO is it's flexibility.  When you're missing key elements of information, BAO systems such as SPSS that can do predictive analytics are able to infer and predict some data based on history and assumptions.  This improves your ability to obtain a good outcome with less information.


3. BAO will reshape the IT systems landscape, making it lighter and more agile.

  • BAO systems are more flexible and lighter weight than traditional ERP bolt-ons such as supply chain planning systems.  We'll see a growth of applications on the analytics platform and those will be faster and more flexible than traditional bolt-ons.
  • The first systems to be affected will be those that already have some predictive or analytical role such as supply chain systems which already do forecasting.
  • Beyond that, nearly every add-on will be reshaped by analytics.  The very ability to be predictive means that we can also be prescriptive.  If you have 2-3 choices, the system might advise of likely outcomes.  You can imagine the application of this data in hiring decisions, in pricing decisions, in product launch timing.

4. Enterprises will become better and more aggressive risk-takers and innovators.

  • BAO could make companies more conservative - driving users to take the system recommended choice, but I don't believe it will.
  • BAO will, I believe, drive more innovation and risk taking in two ways:
  1. One way is through more A/B experimentation.  One of the barriers to experimentation is the inability to correctly and easily measure the impact on control groups.  Smart eCommerce companies already set up their online stores and analytics systems to conduct frequent idea testing.  That concept could be much more widespread as it becomes easier to measure impacts.
  2. A second possibility is that we use analytics and predictive optimization to hedge our bets.  If we're planning a huge new product introduction, we can use analytics to identify bottlenecks in the supply and make selective investments in capacity where in the past we might have made blanket investments - so we can make big bets less expensive and consequently make more of them.


The transformation of the enterprise from the rise of the Internet itself isn't even finished yet and now to that we're adding a new layer of transformation - the rise of analytics.  Whatever happens, the results will be interesting.




Saul- this one is for you! A train picture to balance out all the planes!
Saul- this one is for you! A train picture to balance out all the planes!

Wednesday, June 22, 2011

I'm all for saving energy, but if it gets any hotter in the Tokyo office, I'm going to take business casual to a new level.

Monday, June 20, 2011

Playstation litigation continues. http://ping.fm/8oGVO

Sunday, June 19, 2011

I'm hosting a webcast on analytics on June 23. IBM, Qualcomm + Frost & Sullivan. Info & register: http://bit.ly/iAAWg5
Osaka, Tokyo, and Kyoto. If only this week was a vacation! Heading out on United 885 to KIX - an amazing man-made island.

Wednesday, June 15, 2011

Medical device software - one of our biggest challenges to get it perfect. Webcast on this topic here: http://ping.fm/tt3da
IBM turns 100 today. Me: still a youthful 39. Feeling young. http://ping.fm/5hH5o

Tuesday, June 14, 2011

Just had to correct a IBM press briefing: I live in Woodside with my HUSBAND, not my wife. Assumptions...will get you in trouble!

Sunday, June 12, 2011

The end of the facebook era just started. http://ping.fm/SCEj5

Friday, June 10, 2011

United 983 to San Francisco. The end of an exhausting but terrific week.

Wednesday, June 08, 2011

Lunch at the council on Foreign Relations.
Lunch at the council on Foreign Relations.

Tuesday, June 07, 2011

Frank Kern here to talk industry strategy and IBM history and industry focus.
Frank Kern here to talk industry strategy and IBM history and industry focus.
Want to run your own app store? Think again. Economics look ugly. http://ping.fm/hDxNO
Analysis of stolen Sony passwords show: hardly worth the trouble to steal, they're so easy to guess! http://ping.fm/1U0p1

Monday, June 06, 2011

IBM's Industry Academy kicks off this week. Why does it matter? No lasting change in enterprises without process & technology integration.
Parade of sad people in the airport at 4:30am? The redeye from Honolulu just landed. 6 hours in coach and the vacation is over!

Friday, June 03, 2011

SQ503 to UA880. One down, two to go.
Landed in Singapore. One hour to make the connection.

Wednesday, June 01, 2011

SQ503 to Bangalore.

Tuesday, May 31, 2011

IBM office, then global conference call, and then off to Bangalore.

Friday, May 27, 2011

Pajama day at school.
Pajama day at school.
Pajama day at school.

Thursday, May 26, 2011

Looks like July 25 will be the big day for Zediva.
http://ping.fm/OHikt

Sunday, May 22, 2011

New IBM study out now: Connected Devices are tough to do, but sooo valuable when done right. http://ping.fm/Q9NIt

Friday, May 20, 2011

United 955 from London to San Francisco

Sunday, May 15, 2011

Alas, no upgrade. Economy to London, 100% full.
About 25 years of changing logos right next to each other.
About 25 years of changing logos right next to each other.
United 930 San Francisco to London. Awaiting my upgrade. Agent says not to get my hopes up.

Thursday, May 12, 2011

UA226 to Boston.

Wednesday, May 11, 2011

Just found out I am a founding member of IBM's new Industry Academy, a kind of global think-tap of our top industry experts. Cool.

Sunday, May 08, 2011

So, when the compliance people think you've done something wrong, they cc your boss on the note. And when they realize they screwed up do they cc their own boss? Heck no!

Saturday, May 07, 2011

UA927 Frankfurt to San Francisco.

Thursday, May 05, 2011

SK126 from Malmo to Stockholm.

Was I Wrong About The Blackberry?


Six months ago, it looked for all the world like RIM, the makers of the Blackberry phone and messaging system, were DOA.  Their phones were dull, their operating system tired, and their plans for a tablet were very very late to market.

The Blackberry Playbook - Image from ETC@USC


Something happened two weeks ago that changed my mind.  I got a chance to play with RIM's new Playbook tablet.  And it was great.  The Playbook is the single best tablet on the market today from an operating system perspective.  The iPad2 still beats it for hardware and app selection, but the Playbook stands head and shoulders above competing offerings on the Android platform.

In addition to very good hardware, the Playbook runs a new operating system called QNX that RIM purchased last year.  It handles mult-tasking was ease and RIM has also invested heavily in the user interface experience.  The result: a slicker, smoother multi-tasking interface than anything else on the market.

RIM has more than 3,000 applications ready for the Playbook, about 30 times more than Android tablets.  And the QNX O/S is headed for their phones too, probably sometime next year.  Early reports suggest that the Playbook is selling well to the core Blackberry fan-base, better than any Android tablet (though that's a low bar).

The result: though painfully slow in their transformation, RIM shows signs of getting it done soon enough to avoid irrelevance.  Additionally, the success of the Playbook may become critical, in the end, to their survival.  It's increasingly clear that smartphones are not islands.  The are just the smallest item in the ecosystem.  Smartphone ecosystems like Apple and Android have tablets and that's a critical strength.

By contrast, Windows Phone 7 has no tablet planned, which is a shame, unless Windows 8 turns out to be much slimmer and tablet friendly.  HP has WebOS in both phone and tablet form, but HP's tablet is even later to market than RIM and it doesn't have a loyal Blackberry user base on which to build.

Though I'm a diehard iPad user myself, with over 100 applications on my iPad2, I must admit to looking at the Playbook with some interest.  A 10" version and some good note-taking software will seal the deal for me.


Wednesday, May 04, 2011

Warner Bros. Acquires Social Movie Site Flixster
http://ping.fm/JUZQU

(Sent from Flipboard)
Microsoft shows how to embrace hackers with Kinect. http://ping.fm/JoqTU

Tuesday, May 03, 2011

United 938 to London/Heathrow.

Wednesday, April 27, 2011

Friends: who wants to be a CIO? Ping me. A medical device company reached out to me looking.

Tuesday, April 26, 2011

My good friend Saul Berman has a great new white paper out on the transition from products to services. http://ping.fm/Rr80Z

Sunday, April 24, 2011

Cutting red tape is a fast path to rebuilding Japan. http://ping.fm/bwABX
Important evidence of another wave of industry productivity growth - this time from analytics. http://ping.fm/SiRBO
Despite Amazon cloud issues, there's no going back to a pre-cloud era. http://ping.fm/vzWj2

Thursday, April 21, 2011

United 852. Narita to San Francisco.
That's dedication: IBM electronics consultants helping client recovery on site at factories in Fukushima to get Japan exports back on track.

Tuesday, April 19, 2011

Samsung's split personality - components & branded OEM - faces key challenges. http://ping.fm/dRKhh
IBM gross margins six points over Apple, for those of you keeping score. http://ping.fm/5gU6j

Apple, Samsung Clash Could Force More Innovation At Samsung

Apple and Samsung are now engaged in a high stakes legal battle over Apple's charge that Samsung copied it's design approach in phones and tablets. Imitation, as they say, is the sincerest form of flattery.

But this has to fall into the category of "Be Careful What You Wish For".  Samsung has traditionally been a fast follower in business - moving into spaces with standardized products at lower prices once the market has been proven - push down cost and driving up quality and volume.  This has worked well for the company and, if anything, the success of this strategy has probably slowed down investments in more innovative, original approaches.

That could all change now.  Apple is telling Samsung, in a way, that it must choose between the fast-follower business in consumer devices and the roughly $6 billion in annual component sales to Apple.  If Samsung chooses to back off on the fast follower business model, that might not mean a smaller Samsung.  It might mean a much more innovative one willing to take bigger risks.

Apple might like that Samsung even less.

Samsung at CES.  Photo from Joanna

Monday, April 18, 2011

Wow! Philips ditches the TV business. New CEO wastes no time in kicking off a major transformation. http://ping.fm/T5aGN
Wow! Philips ditches the TV business. New CEO wastes no time in kicking off a major transformation. http://ping.fm/T5aGN

Sunday, April 17, 2011

Forget Tepco, Japanese Start-ups Power On

There's a good article over at TechCrunch on their Japan start-up day.  Link.  There's a number of good ideas there.

Japan's start-ups face big challenges in getting going and the number of start-ups featured in the TechCrunch event was tiny compared to the same number that would show up in Silicon Valley.  Too many graduates in Japan still aspire to join the ranks of big companies.

Even more important, few Japanese companies see start-ups as a source of innovation they can acquire.  Today, while IPOs remain an important "exit" point for companies, the most common one is acquisition by a larger technology company.  The buyer gets a proven product and team at the stroke of a pen and the start-up gets a faster exit and great payday.

Tokyo Tower, in brighter days.  Photo from Around The Rings

Friday, April 15, 2011

Small reminders everywhere of the power of the Japan quake. Of course, what else do you expect when you shake 40 story building?
Small reminders everywhere of the power of the Japan quake. Of course, what else do you expect when you shake 40 story building?

Thursday, April 14, 2011

TEPCO killed the Narita Express. :(
Narita. Tired, but one conference call before I can sleep.

Wednesday, April 13, 2011

Just got good-night kisses from kids via Skype. Uber-cute.
Hey google -really - you can't send international SMS messages from Voice? This is so stupid.
Overnight in Frankfurt. (Unscheduled). I think I need a beer.
Everything that can go wrong has gone wrong. And then stuff that I didn't think could go wrong, did.
Morning in Amsterdam, a beautiful day starting.
Morning in Amsterdam, a beautiful day starting.

Tuesday, April 12, 2011

Nothing Special In The Air: Lufthansa's A380

Airlines have often used big new airplanes as opportunities to roll out updated products.  Despite the hype, however, the A380 looks to be different.  Unveiled in an era when first class is all but extinct, the super jumbo seems to have little to recommend it other than it's new.

Today will be my second flight on the A380 and I can already tell this is the last time I'll bother to remember that.  While some planes seem to be universally wonderful (The 767, 747), the A380 seems to be quite boring. 

Most boring of all?  Lufthansa's implementation of the A380.  The airline has done really nothing new in coach or business class to make the plane differentiated or special.  In coach, the squeeze remains as tight as ever.  And in Business Class, Lufthansa is determined not to break down and give people an actual flat bed.

The result: its just a big plane.  One that will bring a big line at the beginning and the end of the flight, but nothing special in the middle.  All things being equal, a flight on a United 767 would probably be much better.

Photo from Globetrotter

The new terminal at SFO puts everyone else to shame. If only other airports were like this. http://ping.fm/9ubzl
Chuckle chuckle. I wonder how many dogs my laptop would weigh? http://ping.fm/OdnIZ
I have re-surfaced. Spent weekend asleep, now back to work.

Wednesday, April 06, 2011

SK558 from AMS to ARN

Round The World: Death By Conference Call

The hardest thing about doing conference calls on the road is that impact of jet-lag on your ability to stay awake.  Presenting is easy.  Listening, concentrating, is hard.

In fact, right now, I'm supposed to be listening to someone tell me about a new software product.  But my mind is wandering.  It's not that I don't approve on wondering - it's useful and probably healthy from time-to-time, but with jetlag and exhaustion, that wondering starts to extend just a bit too far.


Netflix wins Mad Men exclusive. 2011 really could be the year the old order collapses. http://ping.fm/qf3yH

Tuesday, April 05, 2011

Yes, I'm tired and sleep deprived and a little bit wound up, but hard to  miss such an uplifting view.
Yes, I'm tired and sleep deprived and a little bit wound up, but hard to
miss such an uplifting view.
KL 1260 Nice to Amsterdam.
IBM's electronics team taps into the future of connected health. http://ping.fm/2m850
IBM lab in Nice. A mid-century modern classic.
IBM lab in Nice. A mid-century modern classic.
This is a rather unexpected illustration of what we mean when we say "lean innovation" http://ping.fm/nTxAD
MPAA sues Zediva, more coverage. http://ping.fm/OIwvA
The super-premium online window movement gains momentum. http://ping.fm/4JGNA

Monday, April 04, 2011

Finally GPS gets some real competition - but can Russia keep it's network operating reliably? http://ping.fm/J3iPq
You mean there are still people who aren't on Facebook? http://ping.fm/OYvz3
National security trumps convenience it London, it seems. http://ping.fm/Fdxmt
The gloves are off and it's to the courts they go: MPAA sues Zediva. http://ping.fm/vPigF

Around The World in 21 Days. Day 1.

Sunday.  The first day of my round-the-world trip to meet clients and team members.  Day 1: United 930 to London departing at 7pm and then connecting onto Lufthansa for Munich and then, finally, Nice.


At SFO


I've been sitting in the lounge for 3 hours now, having come to the airport early to get work done in a sane, quiet atmosphere.  With two kids at home, yes, really, going to the airport can be peaceful.  After writing a ton of email, I decide I better get up and walk around a bit before sitting on my rear for 10 hours.

Just as I'm leaving, I get a phone call from United.  They say I'm scheduled to fly to Frankfurt tonight, but I have not checked in.  Am I planning on coming?  No, I say.  I'm going to London.  Now I'm worried, is my reservation messed up? Did I forget something really important - like what flight I am on?  No, they say, just some confusion in the record.  They will clean it up.

I put it out of my mind and go for a walk.  My goal, cover the international terminal front to back before getting on the plane. I put on some music and walk out.  40 minutes and three terminals later, I'm back wondering towards my gate.

I go down and inquire about the all-important upgrade - they have just started boarding.  Somehow, I'm auto-pilot because I don't even notice that I'm not at the right gate.  London in 97, but I'm here, inexplicably, at gate 92, which is the flight to Frankfurt.

Fortunately, they've been looking for me.  The flight to London is overbooked and they wanted to offer me an upgrade on the flight to Frankfurt, complete with earlier connection and arrival in Nice 2 hours sooner, so I'm on.  The gate agent prints me new boarding passes and asks me if I'd like a revised copy of my itinerary.  Sure, I say, so she prints it out.  She takes one look at it and hands it to me. "You're insane," she says.

Nice views over the Alps


On the plane: Half a glass of champagne, some warm nuts, and I'm down to sleep for 7 hours.




Awesome views above the alps between FRA and NCE
Awesome views above the alps between FRA and NCE

Sunday, April 03, 2011

Being flexible and no checked luggage: switched to UA926 to FRA, arrive in Nice 2 hours faster.
Confused about your brand identity?
Confused about your brand identity?

Saturday, April 02, 2011

Out for dinner on a beautiful evening in San Francisco.
Out for dinner on a beautiful evening in San Francisco.

Friday, April 01, 2011

Airline Alliances, Mergers Generate Bizarre Results

Check this out.  I buy a plane ticket on United Airlines.  One segment is operated by United.  The next segment is operated by Continental, but sold as a United Airlines code-share with a United flight number.  And the third segment is operated by Lufthansa, but again, sold as a United segment with a United flight number.

  • My first flight is upgradeable.
Upgradeable.
  • My second flight is not.  Say what?  Doesn't United own Continental?  They do indeed.  Doesn't matter.  I cannot upgrade my ticket to business class with any number of miles, points, or VIP certificates.

Not upgradeable.
  • The third flight is operated by Lufthansa.
Not upgradable.


But aren't both Lufthansa and Continental also members of the Star Alliance? Yes they are.  Can't you book upgrade awards through the Star Alliance?  Yes you can.  So why can't I upgrade? Because I bought the United ticket.

Had I purchased a ticket from Continental, I could have used United miles to upgrade on the exact same flight.  But, having purchased it with a United code share flight number, I cannot upgrade.

Seriously, you cannot make this stuff up.